Manage account health – sellercentral.amazon

Account Health

To sell on Amazon, you must adhere to the below performance targets and policies. Help us reach you in the instance a critical event occurs that affects your ability to sell by entering your emergency contact number here. Report abuse of Amazon policies.

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Customer Service Performance

Self shippedWarehouse shipped

Order Defect RateN/AN/A

Target: under 1%

Negative feedbackN/AN/A

Guarantee claimsN/AN/A

Chargeback claimsN/AN/A

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Payment Policy

Funds are held while your store is deactivated. See the notice at the top of this page to reactivate.

Policy Compliance

Account Health Rating

This rating reflects your adherence to Amazon’s selling policies. Learn more.

01002001000

Priority Actions⌃

Address the below issues to reactivate your account.

• High performing listing removed - $2,399 At Risk SalesPAST DUE›

All Issues⌃

Suspected copyright violations 0

Received copyright complaints 0

Authenticity complaints 0

Condition complaints 0

Food and product safety 0

Listing policy violations !3

Restricted product violations 0

Review policy violations 0

Other policy violations !1

Regulatory compliance 0

View all (4)

Health News

New compliance questions for restricted goodsSeptember 25, 2026

Enroll in premium shipping if eligibleSeptember 9, 2026

Create coupons faster with fewer stepsSeptember 9, 2026

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Did you know?NEWView all3

You have outstanding action items to begin selling in the Amazon.ca store.
Submit information to complete verification requirements to sell in Canada.

Shipping Performance

Self shipped ⌄

Late Shipment RateTarget: under 4%

N/A

Cancel RateTarget: under 2.5%

N/A

Valid Tracking RateTarget: over 95%

N/A

On-Time Delivery RateTarget: over 90%

N/A

View shipping eligibilities

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